Contact & customer service

How can I find out the current status of my order?

After placing your order, you will receive an automatic order confirmation via email. As soon as your order has been dispatched, you will receive a dispatch confirmation with the option to track your parcel.

In your customer account under "My purchases / returns" you can also view the current status of your order as soon as it has been dispatched.

Do I have to send my return back to Germany?

Please send your parcel to the following address in the UK:
Kramer Equestrian Ltd.
Returns Department
Woodview Road
Paignton
Devon
TQ4 7SR

Can I simply hand in my return in person?

Unfortunately this is not possible. Our returns department can only accept and process returns that arrive by post.

Frequently asked questions by category

Questions about your order
Questions about delivery
Questions about returns
Questions about faulty items
Questions about payments
Questions about your customer account
Questions about gift vouchers
Frequently asked questions

Do you always have a cookie for your horse?

We do too! We also use cookies and other technologies to provide you with an optimal and safe shopping experience, to measure the performance of our website and to show you relevant products for you and your horse! To do this, we collect data about our users and how they use our website on their devices.
We work exclusively with European service providers to collect data.

If you click on "Allow all", you agree to the use of cookies and the associated processing of your data as well as to the transfer of the data to our service providers. If you click on "Only necessary", your visit will only be continued with cookies that are absolutely necessary for the smooth operation of our website.

Of course, you can revoke or adjust the settings at any time. You can find more information about our cookies under data protection.