Returns

You can return an unwanted item to us within 30 days from the date you received the item, by using the returns label that can be found at www.kramer.co.uk/returns. Simply attach this label to your parcel and take it to your local post Office. They will weigh your parcel and let you know how much it will be to send your goods back to us. We advise that you also obtain a proof of postage.

Please return your parcel to:
Kramer Equestrian Ltd.
Returns Department
Woodview Road
Paignton
Devon
TQ4 7SR

Unless the item is faulty or damaged, or there is an error on our part, your postage costs to return an item will not be covered. If there is a problem with your item, please contact us by phone or email.

Print your return form. Place it clearly visible on your parcel and bring it to your nearby post office.

Please note that some products cannot be refunded due to hygiene and safety regulations. If an item is damaged or faulty when you receive it, please contact our customer service. They will then be able to sort out the situation for you as quickly as possible and there are occasions, when it may not be necessary for you to be inconvenienced by sending a product back to us. When you return an item to uswe handle it as a straightforward refund and make a payment back to the credit card account you originally paid with. If you would like to reorder, you can do so by logging in to your customer accout online and will receive free delivery within 14 days.

Money-back guarantee

We offer a 30-day money-back guarantee on unused goods. Currently extended until 31 january 2025.

Contract

The contract with these binding Terms and Conditions between us and you for the supply of products by Kramer Equestrian Ltd. comes into existence when your order has been shipped by us (not with the automated order confirmation). Please ensure you read all of these Terms and Conditions thoroughly, and always verify that your order details are accurate before submitting your order to us. English law applies to all orders placed, and the courts of England and Wales will have exclusive jurisdiction in the case of a dispute. We reserve the right to accept or reject orders, or to close an account.

Distance selling regulations

If your order has been placed via the phone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. Returns or exchanges of grooming products, fly repellents, media goods and underwear are not accepted unless the item is still in its original shrink-wrapped packaging or unopened. To ensure you are refunded the total cost for the products including the original postage, you must contact us within 14 working days, not including weekends or public holidays, after the day your order was received. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You can contact us at info@kramer.co.uk or Kramer Equestrian Ltd., Woodview Road, Paignton, Devon, TQ4 7SR.